Do you offer gift cards?

Yes, we do! Please visit our gift card page here to purchase online, or call us at (646) 677-5155.

What methods of payment do you accept?

Sage + Sound accepts all major credit cards.

Where can I find my tracking?

You should have received an email from our customer service team upon placing your order with your tracking number. Please email info@sage-sound.com if you need this resent.

Where is my order?

Please reach out to info@sage-sound.com or use our website chat feature for any order-related questions.

Can I become a member?

There is no membership for Sage + Sound. We are a community and all are welcome!

Do you offer student discounts?

We do not offer student discounts at this time.

Do you accept returns?

Sage + Sound accepts returns/ exchanges on all unopened products within 15 days of purchase for a full refund to the initial form of payment. Please reach out to us at info@sage-sound.com for more information and/or to initiate your return or exchange. Shipping charges incurred for returning any items will be the responsibility of the customer. If you are near our flagship location, you may bring in the item you wish to return within 15 days of the day it was received.

Can I speak to someone at Sage + Sound?

Please chat with us through our website, email us at info@sage-sound.com, text us at (347) 652-2387 or call us at (646) 677-5155.

I have a press inquiry for Sage + Sound.

Get in touch with our press guru, grace@lindagaunt.com.

 

RETURNS

Can I return an online purchase to your in store location?

Yes.

How do I return an item?

To initiate a return, please email info@sage-sound.com

When will I receive my refund?

Refunds will be received within 5-7 business days.

Are shipping costs refunded?

All shipping costs are incurred by the customer.

 

SHIPPING

Do you ship outside of the US?

We currently do not ship outside of the U.S.

Do you ship to PO Boxes?

We currently do not ship to P.O. boxes.

What are my shipping options?

We ship all orders via UPS Ground.

Do you offer gift boxes?

We do not currently offer gift boxes.

 

STORES

Is there a store location near me?

Currently, Sage + Sound has one physical location at 1481 3rd Ave, NY NY 10028. Come visit us on the corner of 84th Street and 3rd Avenue.

Are there gender neutral bathrooms?

All restrooms at Sage + Sound are private and gender neutral.

 

THE STUDY

What is The Study?

The Study is a dedicated space offering classes, workshops, and experiences designed to support your mental and emotional wellbeing. Understanding ourselves is a core part of living our fullest lives. The Study is just that: A space for self-discovery.

Where is the The Study?

The Study lives within our larger Sage + Sound space at at 1481 3rd Ave.

What happens in The Study?

Throughout the day, The Stuy offers daily meditation, breathwork and soundbath classes. Weekly, you'll find self-discovery classes on relationships, parenting, spirituality, as well as special guest speakers and community gatherings.

What kind of classes do you offer?

The Study offers classes and workshops in mindfulness and meditation, as well as experiences including soundbaths, tea ceremonies, and more.

What do I wear?

There’s no wrong way to arrive to The Study. Certain experiences (soundbaths. breahthwork, and tea ceremonies, for example) require you to remove your shoes, so please come prepared with socks.

I'm a beginner, do I need to have any experience for the classes?

The Study is for all levels. We will meet you where you are within each class.

Who are the practitioners?

The Study practitioners are leaders in their fields: certified coaches, internationally renowned personalities and experts.

Who can come to The Study?

Anyone with a desire to understand themselves better and come together with a community, and explore new ways of managing life with practical tools and more joy.

Who do I contact regarding The Study?

Please contact our Community Manager: community@sage-sound.com

Whom do I contact regarding the Study?

Please contact our Community Manager: community@sage-sound.com

How do I find the right class for me?

We invite you to complete the intake form found here {hyperlink}. Based on your answers to the questions, personalized recommendations will be made to suit your specific needs and goals at this time. For further information on the classes, please view the class descriptions and schedule here {hyperlink}.

How much is each class and do I need to buy a series?

Classes range from $25 - $55. You also may purchase a package for a discounted rate.

If a class is full, is there a waitlist?

We encourage you to sign up for the waitlist for classes that are full. Should we receive a cancellation, the next person on the wait list will be bumped in. By putting yourself on the waitlist, you are agreeing to keep an eye on your reservation via your email, where you'll be notified. You are responsible for verifying if you have been added to the class.

What is your class cancellation policy?

If you do not cancel within the 24 hour window before class starts, or do not show up for a pre-registered class, you will be charged for the class in full.

To cancel or reschedule, please call us at (646) 677-5155.

Do you offer private classes? Or private group classes?

Please contact our Community Manager: community@sage-sound.com

If I miss my class, do I get a refund?

You may cancel up to 24 hours prior to classes at no penalty. 

I have a recommendation for someone to speak in The Study... whom do I contact?

Please contact our Community Manager: community@sage-sound.com

Can any age visit The Study classes?

18+ unless specifically noted

Are classes in The Study covered by insurance?

We do not accept any form of insurance directly.

 

SERVICES

What is your service cancellation policy?

Services are fully refundable if cancelled over 24-hours in advance. You will be charged in full if you cancel within 24-hours of your appointment.

To cancel or reschedule, please call us at (646) 677-5155.

How can I tip my service provider?

Our providers welcome tips via cash or venmo.

Is a credit card required to hold an appointment?

All service appointments must be paid in advance.

Is there a place to shower after my service?

No.

Can I bring my kids?

We love your children! Sage + Sound is kid-friendly, but the responsiblity for watching your little one's is entirely on you. We do not have services and/or employees dedicated to supporting childcare at this time.

How do I book an event?

Please contact our Community Manager: community@sage-sound.com